
FAQ's
What wine cooler brands and sizes do you carry?
What wine cooler brands and sizes do you carry?
We carry premium brands including Allavino, Whynter, Kings Bottle, Raching, Lanbo, Empava, Wine Guardian and Transtherm. Our wine coolers range from compact 12-bottle units perfect for countertops to large 300+ bottle models for serious collectors. We offer freestanding, built-in and multi-zone options to fit any space and budget.
Do you offer free shipping in the United States?
Do you offer free shipping in the United States?
Yes, we provide free shipping to the lower 48 contiguous states on all wine coolers and beverage fridges. Some remote locations may have distance surcharges, which we'll discuss before processing your order.
How long does shipping take and what's included?
How long does shipping take and what's included?
Most orders ship within 3-6 business days and include curbside delivery with lift-gate service. Pre-order items may take up to 45 days as they're manufactured to order. We'll provide tracking information and the shipping company will contact you to schedule delivery.
What if my cooler arrives damaged?
What if my cooler arrives damaged?
Inspect your delivery immediately and note any damage when signing. If damage is visible, refuse the shipment or mark "Subject to inspection" on the delivery receipt. Report any damage to us within 24 hours at info@winecoolersonline.com with photos, and we'll process a claim on your behalf.
Do your wine coolers come with a warranty?
Do your wine coolers come with a warranty?
Yes, all our wine coolers come with manufacturer warranties that cover repairs and replacements. Warranty terms vary by brand but typically range from 1-3 years. We work directly with manufacturers to ensure prompt warranty service.
What's the difference between single-zone and dual-zone coolers?
What's the difference between single-zone and dual-zone coolers?
Single-zone coolers maintain one consistent temperature throughout the unit, ideal if you store only red wines or only white wines. Dual-zone coolers have separate temperature controls for different sections, perfect for storing both reds (60-68°F) and whites (45-55°F) at their optimal temperatures.
Can I store both wine and beverages in the same cooler?
Can I store both wine and beverages in the same cooler?
While possible, we recommend dedicated units for best results. Wine requires specific humidity and vibration control that beverage coolers may not provide. For mixed storage, consider our wine and beverage combo units designed specifically for both purposes.
What's your return policy?
What's your return policy?
Non-custom orders can be returned within 30 days of delivery in original, unopened condition. Returns require pre-approval and are subject to a 30% restocking fee. Custom or made-to-order items cannot be returned. Customer is responsible for return shipping costs.

