Shipping & Delivery

Q: Do you offer free shipping?

A: Yes, we offer free shipping on all orders within the continental United States.

Q: How long will it take to receive my wine cooler?

A: Most deliveries are completed within 5-7 business days. You'll receive tracking information once your order ships.

Q: What type of delivery service do you provide?

A: We provide curbside delivery with our professional freight service. White glove delivery with installation is available for an additional fee.

Product Information

Q: What's the difference between single zone and dual zone wine coolers?

A: Single zone coolers maintain one temperature throughout the unit, ideal for storing either red or white wines. Dual zone coolers have two separate temperature zones, allowing you to store both reds and whites at their optimal temperatures.

Q: Can built-in wine coolers be used as freestanding units?

A: Yes, built-in wine coolers can be used as freestanding units. However, freestanding units should not be built in as they require proper ventilation space.

Q: What is LOW-E glass?

A: LOW-E (low emissivity) glass is a special glass coating that provides UV protection for your wine while helping to prevent condensation and maintain stable temperatures.

Installation & Maintenance

Q: Do I need professional installation?

A: While professional installation isn't required, we recommend it for built-in applications to ensure proper ventilation and optimal performance.

Q: What kind of maintenance do wine coolers require?

A: Regular maintenance includes keeping the unit clean, ensuring proper ventilation, and occasional checking of the door seal. Detailed maintenance instructions are included with each unit.

Q: What type of electrical requirements are needed?

A: Most of our wine coolers operate on standard 110-120V household current. Each product page specifies exact electrical requirements.

Warranty & Support

Q: What warranty coverage is provided?

A: All our wine coolers come with full manufacturer warranties. Specific coverage details are listed on each product page.

Q: What if I need service or support?

A: We provide dedicated customer support and can connect you with authorized service providers in your area.

Q: Do you offer extended warranties?

A: Yes, extended warranty options are available for most models at checkout.

Returns & Refunds

Q: What is your return policy?

A: We accept returns within 30 days of delivery for unopened, undamaged items. Custom orders may have different terms.

Q: How do I initiate a return?

A: Contact our customer service team to initiate a return. We'll provide return shipping instructions and assistance.

Pricing & Payment

Q: Do you price match?

A: We sell at Minimum Advertised Price (MAP) as set by manufacturers. See our Price Guarantee page for details.

Q: What payment methods do you accept?

A: We accept all major credit cards, PayPal, and most financing options.